Last updated October 2, 2026. This page describes actual product behavior. It is not a substitute for a signed contract.
Who we are
Nadia is an AI inside-sales agent that works inside Follow Up Boss, owned and operated by e8solutions.ai. When you create an account, you are contracting with e8solutions.ai for the Nadia service.
What we collect
To run the desk we process:
- Account details you provide (name, work email, office name, password via Supabase Auth).
- Billing details processed by Stripe (we store a payment-method reference and last four, not the full card number).
- Follow Up Boss data you authorize (people, stages, sources, messages, and related CRM fields) using your account-level API key or a future OAuth grant.
- Usage records of outbound texts, emails, and voice minutes we send on your behalf, so we can meter and cap spend.
- For your office’s Nadia line: mobile numbers and text-message opt-ins and opt-outs (see Text messaging privacy), and the business details you submit to register the line with carriers.
- Support tickets and the operational logs needed to debug sends, handoffs, and CRM writes.
How we use it
We use this data to operate Nadia for your office: follow up, qualify, nurture, book, write back to Follow Up Boss, enforce quiet hours and opt-out, meter usage, license seats, and provide support. We do not sell your data. We do not use customer conversations, CRM records, or message contents to train models.
AI and training
Nadia calls language models to draft and send follow-up. Prompts include the context needed for that turn. Customer conversations are not used to train our models or a provider’s foundation models as part of this product. We do not opt your office into “improve the model” programs.
Messaging, TCPA, and consent
You are responsible for how leads were sourced and for having the consent required to contact them. Nadia will not originate contact outside the quiet hours you set. It honors STOP and equivalent opt-out requests, and it checks DNC before a send. Quiet hours, opt-out, and DNC are product controls — they do not transfer your legal obligations to e8solutions.ai.
Text messaging (SMS) privacy
When you opt in to texts from an office's Nadia line, or text that line, we keep your mobile number, your opt-in (the wording, time and number) or opt-out, and the messages, so we can send what you asked for and honor STOP.
We do not sell, rent or share your mobile number or your text-messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We share them only with the service providers that deliver texts (our messaging platform and phone carriers), with the office you are texting, and when the law requires it.
Message frequency varies. Msg & data rates may apply. Reply HELP for help and STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. Questions: support@nadiaisa.com. See the SMS terms.
Payments
Subscriptions, the card on file for paid plans, and usage charges are processed by Stripe. Nadia does not store full card numbers. Seat licenses are logins keyed by email, up to the plan you choose; leads are not priced.
Retention and access
We keep account, CRM-derived, and usage records for as long as your office uses Nadia and for a reasonable period afterward as needed for billing, security, and legal holds. You can request access or deletion through support; some records (for example billed invoices) we must keep.
Processors
We use vendors to run the product, including hosting, database (Supabase), authentication (Supabase Auth), payments (Stripe), calls and texts on Nadia lines (Twilio and mobile carriers), and model inference. Each is used to provide the service, not to build a marketing list from your leads.
Contact
Privacy questions: support@nadiaisa.com, e8solutions.ai, or in-app Support once you have an account. See also Security and Terms.