Last updated August 21, 2026. This page describes actual product behavior. It is not a substitute for a signed contract.
Who we are
Nadia is an autonomous AI inside-sales agent for Follow Up Boss, owned and operated by e8solutions.ai. When you create an account, you are contracting with e8solutions.ai for the Nadia service.
What we collect
To run the desk we process:
- Account details you provide (name, work email, office name, password via Supabase Auth).
- Billing details processed by Stripe (we store a payment-method reference and last four, not the full card number).
- Follow Up Boss data you authorize (people, stages, sources, messages, and related CRM fields) using your account-level API key or a future OAuth grant.
- Usage records of outbound texts, emails, and voice minutes we send on your behalf, so we can meter and cap spend.
- Support tickets and the operational logs needed to debug sends, handoffs, and CRM writes.
How we use it
We use this data to operate Nadia for your office: follow up, qualify, nurture, book, write back to Follow Up Boss, enforce quiet hours and opt-out, meter usage, license seats, and provide support. We do not sell your data. We do not use customer conversations, CRM records, or message contents to train models.
AI and training
Nadia calls language models to draft and send follow-up. Prompts include the context needed for that turn. Customer conversations are not used to train our models or a provider’s foundation models as part of this product. We do not opt your office into “improve the model” programs.
Messaging, TCPA, and consent
You are responsible for how leads were sourced and for having the consent required to contact them. Nadia will not originate contact outside the quiet hours you set. It honors STOP and equivalent opt-out requests, and it checks DNC before a send. Quiet hours, opt-out, and DNC are product controls — they do not transfer your legal obligations to e8solutions.ai.
Payments
Subscriptions, the 60-day free seats card-on-file, and usage charges are processed by Stripe. Nadia does not store full card numbers. Seat licenses are logins keyed by email, up to the plan you choose; they are not a lead cap.
Retention and access
We keep account, CRM-derived, and usage records for as long as your office uses Nadia and for a reasonable period afterward as needed for billing, security, and legal holds. You can request access or deletion through support; some records (for example billed invoices) we must keep.
Processors
We use vendors to run the product, including hosting, database (Supabase), authentication (Supabase Auth), payments (Stripe), and model inference. Each is used to provide the service, not to build a marketing list from your leads.
Contact
Privacy questions: e8solutions.ai or in-app Support once you have an account. See also Security and Terms.