Instant opt-out / DNC
STOP and equivalent requests are honored immediately across channels. DNC is checked before a send, not after a complaint.
Quiet hours
Nadia will not originate contact outside the window you set. Inbound can still be read; outbound waits until the window opens.
TCPA-aware contact
Consent status gates the send. You remain responsible for how leads were sourced; Nadia refuses to text past a stop.
Never trains on your data
Conversations, CRM records, and lead details are not used to train models. Export is available on request.
Dual-machine protection
Two Nadia sessions will not double-text the same lead. Conversation state is checked before every send.
Verified writes + rollback
CRM changes are read back. If Follow Up Boss didn’t take the write, Nadia rolls it back instead of leaving a ghost update.
Reliability bar
Not a vanity metric. The operating standard we hold the product to — speed-to-lead, verified delivery, and zero missed hot handoffs.
Speed-to-lead under 60s
New inbound gets a personalized reply before the lead cools off.
Verified delivery
Sends are confirmed, not assumed — including CRM writes that are read back.
Zero missed hot handoffs
When a lead is ready for you, it surfaces with full context. It does not sit in a queue.
What we will not claim
We don’t sell “set and forget” compliance. You attest that leads were consented. Nadia enforces the rules after that: quiet hours, opt-out, DNC, and no double-texts. Voice calls use honest AI disclosure, and the same quiet hours, TCPA, and take-over rules as text.
Take-over is a safety control
Any lead can be snoozed, suppressed, or taken over. Watch Only reads and scores without sending. Reply-Only never originates. The point of an autonomous inside-sales agent is that you can still grab the wheel.