Last updated August 21, 2026. This is product documentation of the commercial terms we operate under, not a promise of a custom SLA or a refund program.
The service
Nadia is an autonomous AI inside-sales agent that works inside your Follow Up Boss account. It can follow up, qualify, nurture, and help book appointments using SMS, email, and an optional voice add-on. SMS and email send from your Follow Up Boss number. Nadia does not replace Follow Up Boss.
Who may use it
You must have authority to connect the Follow Up Boss account and to license seats for the people who will log in. You must be able to bind your brokerage or team to these terms.
Trial and billing
New offices start with a 60-day free seats. Add a card to start; you will not be charged during the 60 days. When the trial ends we charge the plan you chose, unless you cancel first. Payments are processed by Stripe. Plans are Starter ($79/mo, 1 seat), Pro ($149/mo, up to 5 seats), and Team ($279/mo, 6+ seats). Voice is a $29/mo add-on. Usage (texts, emails, voice minutes) is metered separately at the rates shown on Pricing, with a monthly cap you set. We do not charge above that cap without your approval.
Seats
A seat is one person who can log in, licensed by email from your Follow Up Boss roster. Seat count is who has access — not how many leads Nadia may work. Nadia works the pipeline you enroll on any plan. There are no lead caps. You assign and revoke seats; unused seats do not accrue as credits.
Your responsibilities
- Keep your Follow Up Boss API key (or future OAuth grant) confidential and revoke it if it leaks.
- Confirm that leads are properly consented for contact. You remain responsible for TCPA and similar laws. Nadia honors opt-out, DNC, and the quiet hours you configure; it does not obtain consent for you.
- Pause any other ISA or auto-texter on people Nadia is working so two systems do not double-text.
- Take over a thread when a human should be in the conversation (negotiation, legal, or a client who asked for a person).
What we do not promise
We hold ourselves to operating standards (speed-to-lead, verified CRM writes, no missed hot handoffs) as how we run the desk. Those are not a separate refund guarantee, uptime SLA, or lead-volume commitment. AI output can be wrong; you remain the broker of record. We may suspend sending if usage would exceed your cap, if a key is invalid, or if we detect abuse.
Data
Customer conversations are not used to train models. See Privacy for collection, processors (including Stripe and Supabase), and retention.
Cancellation
You can cancel before the trial ends and pay nothing. After that, cancellation stops future plan charges; usage already incurred in the period may still bill. We may terminate an account that abuses the service or uses it to message people without consent.
Contact
Questions: e8solutions.ai, in-app Support, or Chat with Nadia on this site.